Working Together

Client Responsibilities

A successful construction project is a partnership. Understanding your role helps us deliver your dream home on time and on budget. Here's what we need from you.

The Partnership Approach

Building Your Dream Takes Teamwork

At Ergon Builders, we believe the best projects happen when clients and builders work as true partners. Your involvement is essential—not just for approvals, but for ensuring your vision becomes reality.

This page outlines what we need from you throughout the construction process. Clear expectations from the start lead to smoother projects, fewer surprises, and a home that exceeds your expectations.

500+
Projects Completed
98%
On-Time Delivery
35+
Years Experience

“The best clients aren't the ones who never have questions—they're the ones who stay engaged and communicate openly throughout the process.”

— George Hatzis, Founder

Your Role in the Process

Key Client Responsibilities

Understanding these responsibilities helps ensure a smooth construction experience and the successful completion of your project.

Decision Making Timelines

Timely decisions keep your project on track. We provide clear deadlines for material selections, design choices, and change requests.

  • Material selections: 2-3 weeks before installation
  • Design changes: Before ordering begins
  • Color/finish decisions: During design phase
  • Custom items: 4-6 weeks lead time required

Budget Approval Process

Transparent budgeting requires your timely approval for allowances, upgrades, and any changes that affect project costs.

  • Review and approve initial budget
  • Sign off on material allowances
  • Approve any overage costs
  • Review monthly progress billing

Site Access Requirements

Our crews need reliable access to your property. You'll coordinate access codes, keys, and any security considerations.

  • Provide keys/codes for all entry points
  • Notify us of security system requirements
  • Ensure clear access paths for deliveries
  • Coordinate with HOA if applicable

Communication Expectations

Clear, responsive communication ensures smooth progress. We expect timely responses to questions and participation in scheduled meetings.

  • Respond to inquiries within 24-48 hours
  • Attend scheduled site meetings
  • Designate one primary decision maker
  • Use our client portal for documentation

Change Order Procedures

Changes happen—but they must be documented. All modifications require written approval before work begins to protect both parties.

  • Submit change requests in writing
  • Review cost/schedule impact assessment
  • Sign change order before work begins
  • Understand impact on project timeline

Final Walkthrough & Punch List

Your final walkthrough is critical. You'll review all completed work and document any items requiring attention before project close.

  • Schedule dedicated walkthrough time
  • Document concerns with photos
  • Create comprehensive punch list
  • Complete final sign-off process

Payment Schedule

Timely payments keep the project moving. Our payment schedule is tied to project milestones and outlined clearly in your contract.

  • Initial deposit at contract signing
  • Progress payments at defined milestones
  • Retain 10% until substantial completion
  • Final payment upon project acceptance

Living Arrangements

Major renovations may require temporary relocation. Plan ahead for living arrangements during intensive construction phases.

  • Plan temporary housing if needed
  • Secure valuables and personal items
  • Prepare for utility interruptions
  • Protect furniture and belongings
Decision Timeline

When Decisions Are Needed

Construction follows a logical sequence. Here's when key decisions typically need to be made throughout your project.

4-8 weeks before start

Pre-Construction

  • Finalize architectural plans
  • Approve all material selections
  • Complete design choices (colors, finishes)
  • Secure financing and permits
Weeks 1-4

Foundation & Framing

  • Confirm window and door placements
  • Approve any layout modifications
  • Review electrical rough-in locations
  • Finalize HVAC equipment selections
Weeks 5-8

Mechanical Rough-In

  • Confirm fixture locations
  • Approve lighting plan
  • Select plumbing fixtures
  • Finalize cabinet specifications
Weeks 9-12

Finishes & Details

  • Hardware and accessory selections
  • Paint color confirmations
  • Flooring installation schedule
  • Appliance delivery coordination
Weeks 13-16

Final Phase

  • Final walkthrough scheduling
  • Punch list completion review
  • Warranty documentation review
  • Move-in coordination
Common Questions

Frequently Asked Questions

Answers to the most common questions about client responsibilities.

What happens if I miss a decision deadline?

Delayed decisions can impact your project schedule and potentially increase costs. If you need more time, communicate with us early so we can adjust the schedule or work on other areas. We build in buffer time for most decisions, but significant delays may push back your completion date.

Can I change my mind after making a selection?

Changes are possible but may have cost and schedule implications. Before materials are ordered, changes are usually simple. After ordering, you may incur restocking fees or lose deposits. Once installation begins, changes become significantly more expensive. Always discuss changes with your project manager first.

How often should I visit the job site?

We recommend weekly site visits, coordinated with your project manager. Formal milestone meetings occur at foundation, framing, rough-in, and finishes phases. Unannounced visits are welcome but please coordinate for safety. Our client portal also provides daily photo updates.

What if I'm going to be unavailable for an extended period?

Let us know as far in advance as possible. We can front-load critical decisions, designate an alternate decision maker with your written authorization, or adjust the schedule. For extended absences, we may recommend pausing work at natural break points.

Who should I contact with questions or concerns?

Your primary contact is your dedicated project manager for day-to-day questions. For design issues, work with your design consultant. For contract or billing questions, contact our office. Emergency issues (safety, water damage, etc.) should go to our 24/7 emergency line.

What are my warranty responsibilities?

After project completion, you're responsible for routine maintenance as outlined in our warranty guide. Report any warranty issues within the specified timeframes. Failure to properly maintain systems (HVAC filters, sealants, etc.) may void certain warranty coverage.

Ready to Start Your Partnership?

We're committed to transparency and communication every step of the way. Let's discuss your project and how we can work together.

35+
Years of Excellence
500+
Projects Completed
98%
Client Satisfaction
A+
BBB Rating
Licensed & Insured
EPA Lead-Safe Certified
HBA Member
Written Warranty
Get Started Today

Have Questions About Your Role?

Our team is happy to explain what to expect and answer any questions about the construction process.

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